You can order the product you want, in the following ways: “Guest”, no registration is required in the internet catalog, by registering in the internet catalog.
The shipping terms are subject to an agreement between the owner of the internet catalog (Graphtech Ltd.) and the customer. We have chosen this approach to make sure that we ship the products always in the client’s interest, based on the country and courier.
You can pay, your desired product, by bank transfer. In case the product is paid by bank transfer, the product will be sent after receiving the payment to our bank account.
The products have a standard warranty given by the manufacturer. For more information, please contact us.
If the product is in a warranty period and the damage has not occurred due to misuse, there are the following options for servicing: Through remote monitoring, by sending the product to our service center.
If the product is in a non-warranty period, the repair is paid according to the complexity and the duration to remove the damage.